Return Policy
Last Updated: November 18, 2025
We stand behind everything we sell. If you are not satisfied with a purchase you have made from the Peloton Apparel Website, you have a range of options for returning your product and these are explained below.
This Return Policy only applies to purchases from the Peloton Apparel Website. If you have purchased Peloton hardware or accessories from the Peloton Website, please see the Peloton Website for the Return Policy that applies to you.
1. Your return and refund rights
We offer a range of different return rights, some of which we are required to offer by law and others which we offer in addition to your legal rights. The return options available to you depend on the product you have purchased and your reason for wanting to return it.
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Our discretionary return policy |
In addition to your legal right to change your mind, we offer a 30-day discretionary return policy. So if your legal right to cancel has expired, you may still be able to return your product, as long as you tell us within 30 days of the original purchase date. Find out more about our discretionary return policy in Section 2 below. |
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Your legal right to change your mind |
For most Peloton products bought from our website, you have a legal right to change your mind about your purchase and to return it for a refund. If you want to exercise your legal right to cancel, you’ll need to tell us within 14 days of delivery. Find out more about your legal right to change your mind in Section 3 below. |
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If there is something wrong with your product |
If you think there is something wrong with your product, please Contact Us and we will let you know what to do. |
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Exchanges |
We are unable to offer an exchange for any product. |
2. Our discretionary return policy
What is Peloton’s discretionary return policy?
We offer a 30-day discretionary return policy, which is in addition to and doesn’t affect your legal right to change your mind. So if you are not satisfied with your product but your legal right to cancel has expired, you may still be able to return your product under our discretionary return policy.
How long do I have to return my product?
You must tell us of your decision to return the product within 30 days of your original purchase date.
How do I tell you I want to return my product?
If you would like to return your product, please initiate a return on our returns portal which can be found here or contact our Support Team by email at support@onepeloton.co.uk, by telephone on +44 808 169 6469 or by using our Live Chat function available at Contact Us.
How do I return my product to you?
In order to return your product, please use our returns portal which can be found here. You can generate a prepaid label via our returns portal or by contacting our Support Team who will also be able to provide you with this. You must send your product to us using the prepaid label within 14 days of receiving it. When sending your product, you must obtain proof of posting with a valid tracking number in case your product is lost in transit. We do not accept products bought online in-store.
What will I be refunded?
We will refund what you paid for the product. If any products were purchased with a referral code, your order will be refunded in the form of a new code for the amount of the returned product(s).
Do you refund delivery charges?
We do not refund any delivery charges.
When and how will I receive my refund?
Your refund will be made within 14 days after the day on which we receive the product back from you. Refunds will be made to your original payment method. If you send the product back to us but we do not receive it, and you are unable to provide proof of postage and a valid tracking number, we may be unable to process your return and refund. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.
Are there any products that I can’t return?
All products returned under our discretionary return policy must be in "as new" condition, unworn and unwashed, with all hangtags, labels and hygiene strips/seals intact and all accessories and original packaging included.
Due to hygiene reasons, the following products cannot be returned under our discretionary return policy if they have been unsealed after delivery or show signs of wear or use: headwear (hats, hair ties, headbands, bandanas), socks, underwear, water bottles, in-ear headphones and shoes. We consider a product to be “unsealed” where any transparent film, security sticker or protective hygiene strip has been broken or removed from the product or its packaging.
If your product is returned in damaged or used condition, or with missing parts or other signs of misuse, or otherwise does not comply with the terms and conditions set out above, we reserve the right to refuse the return and to send your product back to you, or to accept the return but reduce your refund to compensate us for any loss in value in the product.
Peloton reserves the right to deny returns or refunds to prevent suspected fraud or abuse. Any suspected fraudulent activity or abuse of this Apparel Return Policy, including excessive or unreasonable returns, may result in the refusal of future transactions or returns.
3. Your legal right to change your mind
What is my legal right to change my mind?
For most products bought from our website, you have a legal right to change your mind about your purchase and to return it for a refund, including standard delivery charges.
How long do I have to cancel?
You must tell us of your decision to cancel within 14 days after the day we deliver all products in your order.
How do I tell you I want to cancel?
If you would like to cancel, please contact our Support Team by email at support@onepeloton.co.uk, by telephone on +44 808 169 6469 or by using our Live Chat function available at Contact Us. You can also tell us using the Model Cancellation Form at the end of this Return Policy, but you don’t have to use it.
You can generate a prepaid label via our returns portal (which can be found here) or by contacting our Support Team who will also be able to provide you with this. You must send your product to us using the prepaid label within 14 days of receiving it. When sending your product, you must obtain proof of posting with a valid tracking number in case your product is lost in transit. We do not accept products bought online in-store.
What will I be refunded?
We will refund what you paid for the product. However, we reserve the right to reduce your refund to compensate us for any reduction in value arising from your unreasonable handling of the product. For example, we may reduce your refund if the product is not returned "as new", hangtags or other labels have been removed, the packaging is damaged or parts or accessories are missing. Our Support Team can advise further.
If any products were purchased with a referral code, your order will be refunded in the form of a new code for the amount of the returned product(s).
Do you refund delivery charges?
We do not refund any delivery charges.
When and how will I receive my refund?
Your refund will be made without undue delay and in any case within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with satisfactory evidence that you have sent the product back to us. Refunds will be made to your original payment method. If you send the product back to us but we do not receive it, and you are unable to provide proof of postage and a valid tracking number, we may be unable to process your return and refund.
Are there any products that I can’t return?
You cannot return products that are sealed for health and hygiene reasons if these products have been unsealed after delivery. We consider a product to be “unsealed” where any transparent film, security sticker or protective hygiene strip has been broken or removed from the product or its packaging.
Peloton reserves the right to deny returns or refunds to prevent suspected fraud or abuse. Any suspected fraudulent activity or abuse of this Apparel Return Policy, including excessive or unreasonable returns, may result in the refusal of future transactions or returns.
Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To: Peloton Interactive UK Limited
Address: 1 Langley Street, London WC2H 9JG
Telephone number: +44 808 169 6469
Email address: support@onepeloton.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the
supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
It is not obligatory to use this Cancellation Form. It is easiest and quickest to simply contact us using our contact details provided above. If you do wish to use this Cancellation Form, please send it to us at the email or postal address set out at the top of this Cancellation Form.